Terms of Service

These Terms of Service ("Terms") are an agreement between you and Clew Walks Ltd, a company registered in England & Wales (company number 17329691, registered office 4th Floor Office, 205 Regent Street, London W1B 4HB, United Kingdom) ("Clew Walks", "we", "us"), which operates the Clew Walks app and service (the "Service"). Please read them carefully.

By downloading, signing in to, or using Clew Walks, you agree to these Terms. If you do not agree, please do not use the Service. Your use of the Service is also covered by our Privacy Policy, which explains how we handle your information (including your location).

1. Who can use Clew Walks

You must be at least 13 years old to use Clew Walks. If you are under 18, you may only use it with the permission and supervision of a parent or guardian who agrees to these Terms on your behalf. By using the Service you confirm you meet these requirements.

2. Your account

• You sign in using Apple or Google. You are responsible for keeping access to your account secure and for activity that happens under it.
• Please provide accurate information and keep it up to date.
• One account is for one person. Don't share, sell or transfer your account.
• You can delete your account at any time in the app (Settings → Delete account).

3. What Clew Walks is

Clew Walks designs walking routes through real places and generates an audio-guided commentary for them, based on the start point, duration and interests you choose. It is provided for leisure and entertainment. It is a guide, not a professional navigation, mapping, historical, or safety service.

4. Walking safely — your responsibility

Your safety is your own responsibility. Clew Walks directs you to walk in the real world, so please use common sense at all times:

• Stay aware of your surroundings — traffic, other people, road crossings, kerbs, steps, uneven ground, water, weather and local conditions. Do not stare at your phone while moving.
• Follow the law and respect property — obey traffic signals and signs, and do not enter private property, closed areas, or anywhere unsafe or prohibited, even if a route or narration seems to suggest it.
• Only use it on foot — Clew Walks is for walking. Do not use it while driving, cycling, or operating anything that needs your attention.
• Judge your own limits — choose routes and durations suited to your fitness, health and the conditions, and stop if you need to.
• Don't rely on it alone — locations, opening hours, access and surroundings change, and maps and directions can be wrong or out of date. Use your own judgement, and don't depend on Clew Walks in an emergency.

To the extent permitted by law, we are not responsible for any injury, loss or damage that results from how you walk, where you go, or your reliance on a route or narration. Nothing in these Terms limits our responsibility for death or personal injury caused by our negligence (see section 11).

5. Accuracy of routes and narration

The routes and narration are generated automatically (including by artificial intelligence) from publicly available information. They may contain errors, gaps, or out-of-date details, and are provided "as is" for general interest. They are not professional, historical, or navigational advice. Please verify anything important, and treat facts, dates and place details as informational rather than authoritative.

6. Credits, purchases and prices

• Some features use walk credits. You can buy credits within the app; purchases are processed by Apple (and, where applicable, Google) under their terms, and billed to your store account. We never see or store your payment card details. Prices are shown in your local currency where the store supports it, and any applicable taxes are handled by the store based on your location.
• Credits have no cash value, cannot be exchanged for money, and are for use within Clew Walks only. Purchased credits expire one year after purchase unless stated otherwise at the time of sale.
• Except where the law gives you a refund right, purchases and used credits are non-refundable. Refund requests for App Store purchases are handled by Apple. Nothing here removes your statutory consumer rights (see section 12).
• We may change prices, the credits included with features, and any free allowance from time to time. Changes apply going forward, not to credits you have already bought.

7. Acceptable use

You agree not to:

• use the Service unlawfully, or to harm, harass or infringe the rights of others;
• copy, resell, or commercially exploit the Service or its content without our permission;
• reverse-engineer, scrape, or attempt to extract our data, prompts or source code, except where the law expressly allows it;
• interfere with, overload, or try to gain unauthorised access to the Service or its systems;
• misuse credits, free allowances, or promotions (including by creating multiple accounts to obtain them), or attempt to bypass payment.

8. Content and intellectual property

The Service, and the routes, narration, audio, text, design and software within it, are owned by us or our licensors and are protected by law. We grant you a personal, non-exclusive, non-transferable licence to use the Service and the walks it generates for your own personal, non-commercial use. All other rights are reserved. "Clew" and "Clew Walks" are our names and marks. Map data is provided by OpenStreetMap contributors, Google, and other providers, and remains theirs.

9. Sharing a walk

If you share a walk (for example via a share link), you allow us to host and display that walk so the people you share it with can view it. You are responsible for what you choose to share.

10. Availability and changes to the Service

We may add, change, suspend or withdraw features, and we may set or change limits, at any time. We aim to keep Clew Walks available and reliable but we cannot guarantee it will always be uninterrupted or error-free. The Service depends on third-party providers (such as maps, routing, hosting and AI services) that are outside our control.

11. Our responsibility to you

We provide the Service with reasonable care and skill. However, to the fullest extent allowed by law:

• the Service and its content are provided "as is" and "as available", without warranties that they will be accurate, uninterrupted, or fit for a particular purpose;
• we are not liable for loss or damage that was not reasonably foreseeable, that arises from your misuse of the Service or failure to follow these Terms, or that results from events outside our reasonable control.

We do not exclude or limit our responsibility to you where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud, and for your statutory rights as a consumer.

12. Your consumer rights

Clew Walks is available to users around the world. If you are a consumer, you have legal rights under the consumer protection laws that apply where you live, and these vary from country to country. Nothing in these Terms limits or replaces any right you have under the mandatory laws of your country of residence — those rights apply in addition to these Terms and take precedence wherever they conflict with them.

13. Suspension and termination

You can stop using Clew Walks and delete your account at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms, misuse the Service, or where we are required to by law. If we do, we'll act proportionately, and this does not affect credits you have lawfully bought except as allowed by law.

14. Apple, Google and app stores

You download Clew Walks from the Apple App Store or Google Play. These Terms are between you and us, not Apple or Google. Apple and Google are not responsible for the app or its content and have no obligation to provide support or maintenance for it. In the case of the Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm you are not located in a country subject to a relevant embargo and are not on a prohibited-parties list, as those stores require.

15. Changes to these Terms

We may update these Terms from time to time. If we do, we'll change the "Last updated" date above and, where the change is significant, tell you in the app. By continuing to use Clew Walks after an update, you accept the revised Terms.

16. Governing law and disputes

These Terms and any dispute arising from them are governed by the law of England & Wales, and the courts of England & Wales have jurisdiction. This choice of law does not, however, deprive you of the protection of the mandatory consumer-protection laws of the country where you live. Wherever you are in the world, if you are a consumer you keep the local legal rights you cannot be required to give up, and you may be entitled to bring proceedings in the courts of your own country.

17. Contact

Questions about these Terms: support@clewwalks.com